Refund policy

■ Returns & Exchanges (For Customer Convenience)
Your hygiene, health, and safety are our top priorities. Due to the delicate nature of our products that come into direct contact with the skin, we strictly do not accept returns or exchanges after delivery for any reason (including incorrect sizing or simply changing your mind).
This policy is in place to ensure that every customer receives a completely brand-new, hygienic product with absolute peace of mind. We appreciate your understanding and cooperation.

■ Defective, Damaged, or Incorrect Items
While we take every precaution regarding quality control and packaging, if you receive an item that is damaged, defective, or incorrect, we will promptly provide a replacement or a refund.
Please contact us via email within 48 hours of receiving your order, including the following information.

Contact Email: support@mynuanstore.com

Required Information:

Order Number

Your Name

Clear photos or videos showing the defect or incorrect item

Note: Contacting us via email within the 48-hour window provides an accurate timestamp and allows for a smooth resolution. Please be advised that we cannot accommodate requests made past this deadline or process items returned to us without prior authorization.

■ Order Cancellations
You may cancel your order only before it has been handed over to the shipping carrier (before the fulfillment process is complete).
We typically dispatch orders quickly within 1 to 3 days. Therefore, if you wish to cancel, we strongly recommend requesting it within 90 minutes of placing your order.
To request a cancellation, please immediately contact us at nuanstore@outlook.com with the subject line "Order Cancellation".

[Refunds for Cancellations]
Once a cancellation is confirmed, we will initiate the refund process within 24 to 48 hours. Please be aware that according to the regulations of the payment gateways, a standard transaction processing fee may be deducted from your total refund amount. The refunded amount, minus any applicable fees, will typically reflect in your bank account or credit card within 10 business days.